Concerns and Complaints Regarding Provision for Children with Special Educational Needs and Disabilities (SEND)
Any concerns or complaints about SEN provision by parents or carers should be initially raised informally, whether by e-mail, letter or a telephone call with the SENDCo. The SENCO will investigate and report back within a week.
If the parents/carers continue to be dissatisfied, the matter should be referred either by the SENDCo, or directly by parents/carers, to the Assistant Principal with responsibility for SEND who will then take further action as appropriate.
If, subsequently, the matter is not resolved to the satisfaction of parents/carers, a complaint should be raised as per the academy complaints procedures by completing the appropriate form – available from the academy website; selecting the appropriate heading in the drop down list.
Alternatively, complaints can be made via email to Miss Nicole Hawes, PA to the Principal, using PA@ormistonvictoryacademy.co.uk To help us identify that it a complaint then please put ‘complaint’ in the subject heading or in writing to PA to the Principal, Ormiston Victory Academy, Middleton Crescent, Norwich, NR5 0PX